Help

Need a hand?

We're here to help with tickets, events and organiser enquiries.

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Email us

For anything ticket, account or organiser related.

hello@eventticketing.co.nz

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Live chat

Chat with the support team, Monday to Friday.

Start a chat

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Visit us

Our team is based right here.

Auckland, New Zealand

Frequently asked questions

The most common questions we get.

Refund policies are set by each event organiser and shown on the event page before you book. If an event is cancelled outright, you're refunded automatically.

Check your account under "My Tickets" first — it's usually there instantly. If it's still missing after a few minutes, get in touch and we'll sort it out.

You can update your name, email and payment details from your account settings once signed in.

Organisers get priority support through the dashboard, or you can reach out using the contact form below.

Yes — all payments are processed securely and your card details are never stored on our servers.

Still need help?

Send us a message and the team will get back to you, usually within one business day.

Prefer email?

Reach us directly and we'll pick it up from there.